Terms & Conditions
Following successful online payment a confirmation email will be sent to the customer email address provided. Goods will only be despatched upon confirmation of receipt of payment.
Alphamaleundies.com aim to deliver orders i with 1 - 3 wks Standard Delivery.
In the event of an item being out of stock, please allow up to 28 days for delivery.
Please note - Offers where free postage is offered this is unregistered mail and this means no tracking. We will not be help responsible for items going missing . We recommend that orders are shipped with tracking mail and this is also insured for lost mail.
All AlphaMaleUndies products are quality control checked before leaving but in the eventually of any item being anything less than perfect the item will be replaced. Underwear may not be returned except in the case of manufacturers defects. In this case we will replace damaged or irregular items as soon as possible.
AlphaMaleUndies will extend a credit for returned merchandise towards another purchase for items accepted for return. In the case of manufacturers defects the customer can request a refund or exchange for other items. Returned items must be unworn and unwashed, with all labels intact and returned within two weeks of receipt of merchandise. AlphaMaleUndies will not be responsible for any costs of returning damaged items to Alphamaleundies.com
Sale items are only eligible for exchange or refund if there is a manufacturing defect with the product. AlphaMaleUndies will not exchange or refund sale items for any other reason.
Out of stock items or Color Option
When an item(s) is sold out, we will exclude and amend order for processing without item, and Refund you for this out of stock item.
If colour option is sold out we will select alternate colour in same reference and same size only.
Errors in orders should be identified to AlphaMaleUndies within 10 working days of receipt of goods. Claims made after 10 working days may not be honoured.
If the Error has been made by AlphaMaleUndies then we will refund your shipping fees to return the item to us.All returned items must be sent back with registered mail and the returned item has to be with us with in the 2 weeks.
Any personal information collected by Alphamaleundies from its customers will be treated with the strictest confidence and will be used by Alphamaleundies employees only to inform customers of forth-coming Alphamaleundies products and promotions.
Under no circumstances will customer information be passed or sold to third-party persons or organisations to be used for marketing purposes.
While every possible care has been taken to ensure that the information in this website is accurate, both the owner and designers of the site, cannot accept any responsibility for omissions or inaccuracies appearing, or for any consequences arising therefrom.
We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement please do not hesitate to contact a customer service member of the Alphamaleundies.com team, who will be delighted to answer any questions you may have.
Write to us at:
110 Rialto Cottages