Shipping policy

When will my order be shipped?

Delivery takes about 1-4 weeks, depending on your location and where your items are shipped from. Sometimes, it is literally a few days and in most cases, it will not be longer than 1-2 weeks. Lead time (if applicable) is stated on the product description(s) and is in addition to delivery time. Occasionally, there might be an unexpected delay possibly due to holidays, customs or products being on backorder. It is advisable to check at your local post office if you do not receive your items after the specified delivery time.

In the rare case that a product is not available at the time of your order, or the price is published in error, we reserve the right to not fulfill. At our discretion, we may hold or ship the available part(s) (if any) of your order and inform you of any back ordered or sold out items by email and await your reply by email.

All orders are shipped in unmarked envelopes. If you have any delivery instructions or special requirements, please provide the information at the ‘Delivery Method’ section on the checkout page.

Please note that some orders may be shipped in a couple of parcels. this may be due as some items would be leaving from different warehouses. These are shipped this way to save time on delivery time. 

How are the orders sent?

All orders are shipped in plain packaging with no company logos to our Return address.

Please note that some orders may be shipped in a few parcels. this may be due as some items would be leaving from different warehouses. These are shipped this way to save time on delivery time. 

 

Discounts - coupon codes? 

Every now and again we give out coupon codes, these codes can not be used with any other Coupon codes only one code per order.

  

Lost and Delayed Post?

For Ireland & UK customers only - It has been 20 working days since my order was shipped and it has not yet arrived?

At this point for all orders we can place a claim with A post for a lost item. Before 20 working days, we are not able to claim and ask that you remain patient as your order may still arrive.

Please email us if it has been over 15 working days since the shipment date and we will initiate the claim with A post.

As part of the claims process, Anpost will contact you to ask you to verify that you have not received your order. The sooner you respond to this request then the faster the claim is resolved.

For all International claims for the lost post, we are required to wait 30 working days?

For all International Claims, we must wait 30 working days from the shipment date before An post will consider the order lost and a claim can be filed

Whilst we do appreciate that when a parcel is delayed or goes missing that it is incredibly frustrating we would like to assure you that we do aim to complete your claim and resolve your order as swiftly as possible after A post-deadline.